Supervisory Skills

Become an effective supervisor
Learn to delegate and manage  others

Course overview

Often we find ourselves in a position of power or a role in which we have to delegate responsibilities and supervise team members, but lack the experience and techniques to properly motivate, organize, and manage others to their and our full potential.

The role of a supervisor is often the most important on the team; a supervisor is not only responsible for their own success but also that of every member of the team, so it’s crucial to know effective techniques in managing and motivating everyone to their full ability.

Through our one day Supervisory Skills workshop we will teach you the fundamental roles and functions of a supervisor, techniques in time management and working with deadlines, and important problem solving skills. You’ll learn how to delegate tasks the right way, how to forge relationship with different people, and how to build rapport with your team. You’ll also learn more advanced techniques in situational leadership, motivation and mentoring, and the best ways to perform appraisals and interventions. We will also school you in solutions to common supervisory challenges and problems you are likely to face.

Whether you are new to a supervisory role or experienced at supervising staff but needing to improve your management skills, this course is aimed at helping you grow into the role.

Supervisory Skills


By the end of this course the participants will be able to:

  • Approach a supervisory role systematically and confidently by knowing the requirements for success
  • Analyse a situation systematically using a proven management technique to identify who and what is affected by it
  • Use the 4-step technique to establish rapport with people for effective communication and team building
  • Learn by example by examining a number of challenging situations and supervisory case studies
  • Choose your leadership style based on your management needs and individual’s capability using an established management theory
  • Use a framework designed to facilitate counselling and coaching using a variety of interventions
  • Carry out performance appraisals and provide support and mentoring using a systematic approach to motivate team members


1) What is Supervision?
  • What is involved in supervision?
  • How should a supervisor divide his time?
  • What are the major functions of supervision?
2) How to Address Problems Methodically
  • What areas a supervisor needs to look into when confronted with problems and in what order?
3) How to Establish Rapport
  • How to improve communication with others by using empathy
  • How to communicate with people when they want to raise a concern
  • How to make people feel comfortable so they can share their thoughts with you
4) Case Studies
  • What can you learn from these case studies on supervision?
  • What to be aware of if you have recently been promoted to a supervisory role?
  • What makes a good supervisor?
  • How to support your team and manage their workload
  • How to manage your team in relation with other supervisors
5) What is Situational Leadership?
  • What are the leadership styles?
  • How to help employees develop and how does that relate to your supervision
  • How should you relate your leadership style to each individual under your supervision?
6) How to Intervene?
  • How to use a framework that helps you approach situations systematically, using a variety of interventions
  • How to avoid using destructive habits repeatedly when supervising
  • What are the alternatives to authoritative leadership?
7) How to Motivate?
  • How to motivate your team
  • How to provide support and mentoring
  • How to carry out performance appraisals
  • What are the do’s and don’ts of performance management meetings?
  • What are the 7 critical factors in job performance and why you must not ignore any one of them when supervising your team?

Situational Leadership

One of the hardest jobs for a supervisors is to know how when to delegate effectively to the right person. This session introduces the situation leadership model to provide insight and a process for directing, delegating, supporting and coaching.


Inventions are necessary for supervisors to conduct. However, it is not always easy. This session offers a framework that helps you approach situations systematically, using a variety of interventions.

Motivating your team

Employee engagement is a major issue. Very often teams feel disengaged because they lack motivation. During this session participants will explore strategies and techniques to motivate their teams.

Why choose this course?

  • Approach a supervisory role with confidence and a clear vision for success
  • Utilize a systematic process for time management
  • Apply effective communication strategies to establish a rapport with your team
  • Develop a leadership style based on your management needs and company goals
  • Use a framework designed to facilitate counseling and coaching using a variety of interventions
  • Use performance appraisals and mentoring to motivate your team and individuals

Who is this for?

  • Trainee team leaders
  • High potential professionals moving into management positions
  • Experienced managers who want to develop their supervisory skills
  • This course is offered in English and also Thai lanaguage
  • Companies that want in-house training (Thailand, Cambodia, Singapore, Vietnam, Indonesia, Hong Kong, Myanmar)

Booking inquiry

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guy-1Paul (MD of Change Works) is so passionate on his work. He has been terrific throughout the course hes designed specifically for our young leaders.
Pressure facing young leaders in our current high tech, fast changing world is immense. Some of the participants attended the course left us after realizing that their life goal do not align with the company culture. Others who are still with the company has been tremendous, a revolution and is the bedrock of the company culture, cultivating younger leaders for the future.
I have enjoyed Paul’s method; full of fun, laughters and sometimes tears. I will not hesitate to recommend Paul to anyone and he is worth every penny!

Willem Q – Director at Langdon

guy-2How do you make a team motivate & push themselves further?
Ask Paul and the Change Works team!
My team & myself had several fantastic workshops with Paul, and many of us had the extra privilege of further one on one sessions with him. From the very next day after one of his workshops, you could feel the difference in the office.
A perfect way to make an already fantastic team push themselves further and raise our awareness of things that had slipped passed, unnoticed.
A year later, and we are still using his terminology & tools so that we can help ourselves. Thank you Paul, for giving us something priceless.

Walter – GM Dean and Deluca Thailand

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