Supervisory Skills
Become an effective supervisor
Learn to delegate and manage others
Course overview
Often we find ourselves in a position of power or a role in which we have to delegate responsibilities and supervise team members, but lack the experience and techniques to properly motivate, organize, and manage others to their and our full potential.
The role of a supervisor is often the most important on the team; a supervisor is not only responsible for their own success but also that of every member of the team, so it’s crucial to know effective techniques in managing and motivating everyone to their full ability.
Through our one day Supervisory Skills workshop we will teach you the fundamental roles and functions of a supervisor, techniques in time management and working with deadlines, and important problem solving skills. You’ll learn how to delegate tasks the right way, how to forge relationship with different people, and how to build rapport with your team. You’ll also learn more advanced techniques in situational leadership, motivation and mentoring, and the best ways to perform appraisals and interventions. We will also school you in solutions to common supervisory challenges and problems you are likely to face.
Whether you are new to a supervisory role or experienced at supervising staff but needing to improve your management skills, this course is aimed at helping you grow into the role.

Outcome
By the end of this course the participants will be able to:
- Approach a supervisory role systematically and confidently by knowing the requirements for success
- Analyse a situation systematically using a proven management technique to identify who and what is affected by it
- Use the 4-step technique to establish rapport with people for effective communication and team building
- Learn by example by examining a number of challenging situations and supervisory case studies
- Choose your leadership style based on your management needs and individual’s capability using an established management theory
- Use a framework designed to facilitate counselling and coaching using a variety of interventions
- Carry out performance appraisals and provide support and mentoring using a systematic approach to motivate team members
Outline
1) What is Supervision?
- What is involved in supervision?
- How should a supervisor divide his time?
- What are the major functions of supervision?
2) How to Address Problems Methodically
- What areas a supervisor needs to look into when confronted with problems and in what order?
3) How to Establish Rapport
- How to improve communication with others by using empathy
- How to communicate with people when they want to raise a concern
- How to make people feel comfortable so they can share their thoughts with you
4) Case Studies
- What can you learn from these case studies on supervision?
- What to be aware of if you have recently been promoted to a supervisory role?
- What makes a good supervisor?
- How to support your team and manage their workload
- How to manage your team in relation with other supervisors
5) What is Situational Leadership?
- What are the leadership styles?
- How to help employees develop and how does that relate to your supervision
- How should you relate your leadership style to each individual under your supervision?
6) How to Intervene?
- How to use a framework that helps you approach situations systematically, using a variety of interventions
- How to avoid using destructive habits repeatedly when supervising
- What are the alternatives to authoritative leadership?
7) How to Motivate?
- How to motivate your team
- How to provide support and mentoring
- How to carry out performance appraisals
- What are the do’s and don’ts of performance management meetings?
- What are the 7 critical factors in job performance and why you must not ignore any one of them when supervising your team?
Booking inquiry
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