Program Overview
Conflict is an inevitable part of teamwork. High-performance teams know how to embrace and manage conflict so that it results in increased levels of trust, openness, and team development. This program will introduce your team to effective ways to manage conflict to ensure the best possible outcomes. Participants will learn about their individual preferences for dealing with conflict and explore strategies that can be more effective depending on each situation. By the end of the workshop, your team will have a toolbox of techniques to deal with conflict confidently.
Program Objectives
By the end of this course, participants will be able to:
Develop strategies for dealing with conflict.
Learn and practice a simple conflict resolution process.
Understand the potential benefits of conflict when handled properly.
Be aware of the different styles, strategies, and outcomes of conflict.
Gain confidence in handling common workplace conflict situations.
Recognize the potential benefits and disadvantages of third-party interventions.
Download Brochure
Read more about the Conflict Management in our brochure.
Program Modules
1
Conflict Resolution Primer
- Understanding whether conflict is good or bad.
- Exploring the potential benefits of conflict.
- Analyzing the cost of conflict.
- Defining workplace conflict.
2
Conflict Anatomy
- Identifying possible conflict outcomes.
- Exploring conflict resolution strategies.
- Understanding different conflict resolution styles.
3
The Conflict Resolution Process
- Learning the resolution process to follow.
- Bridging differences and using the right language.
- Practicing principled negotiation.
- Understanding mediation and arbitration.
1
Conflict Resolution Primer
- Understanding whether conflict is good or bad.
- Exploring the potential benefits of conflict.
- Analyzing the cost of conflict.
- Defining workplace conflict.
2
Conflict Anatomy
- Identifying possible conflict outcomes.
- Exploring conflict resolution strategies.
- Understanding different conflict resolution styles.
3
The Conflict Resolution Process
- Learning the resolution process to follow.
- Bridging differences and using the right language.
- Practicing principled negotiation.
- Understanding mediation and arbitration.
4
Games and Conflict Resolution
- Engaging in conflict resolution games.
- Understanding the types of games people play in conflict resolution.
- Learning counter tactics and dealing with games.
- Recognizing the costs associated with unresolved conflict.
4
Games and Conflict Resolution
- Engaging in conflict resolution games.
- Understanding the types of games people play in conflict resolution.
- Learning counter tactics and dealing with games.
- Recognizing the costs associated with unresolved conflict.
Program Format
The “Conflict Management” program offers an interactive and practical approach, featuring:
Hands-On Workshops
Engaging sessions focused on conflict management skills and techniques.
Practical Exercises
Opportunities to practice conflict resolution strategies in realistic scenarios.
Interactive Discussions
Facilitator-led discussions on the dynamics of conflict and resolution methods.
Toolkit Development
Participants will create a personal toolbox of conflict management techniques.