Coaching for Performance :

Essential coaching skills for manager
Coaching Skills - The Essentials

Program Introduction

Coaching is increasingly becoming one of the most sought after and important skills for anyone in a work environment. It is a skill that no manager can live without. The days of direct commands from managers to their employees are long gone. The importance of inspiring and guiding employees to realize their abilities and discover their power and responsibilities can no longer be ignored. This is why any successful company is now deeply interested in formal and informal coaching carried out continuously in the workplace.

Coaching is not limited to managers and team leaders. Coaching skills are essential in helping and inspiring your colleagues, friends and family. This course focuses on the latest proven methods of performance coaching and covers important topics such as structuring effective communications, successful questioning methods and active listening techniques, the GROW model, human behaviours, motivational conversations, giving feedback or praise and many other relevant topics.

This performance coaching skills course will introduce you to the mentality of successful coaches, the effective methods of managing resistive or defensive coachees, the ability to control your emotions and to use others in inspiring and directing them towards achieving their goals.

We have always been told what to do by our parents, teachers, boss or even our colleagues. Telling however, has proven ineffective when it comes to successful coaching. This course will teach you about sound and fundamentally proven coaching techniques which promise clear vision, measured objectives and great results for coachee.

We know the best way to learn is by examples and hands-on experience, therefore this course is packed with effective practical and interactive exercises which would help you to quickly grasp different aspects of a well-delivered coaching session. Many questioning examples, scenarios and case studies are also provided throughout the course.

Program Overview

This coaching performance program has been specifically designed and created to train and develop mangers at Amadeus to become effective performance coaches. The fundamental strategies, skill and techniques of effective performance coaching will be covered in the program. All of the content covered in the program will be directly related to day to day operations and practices that are embedded in the organizational culture of Amadeus. This way we can ensure that the participates will be prepared and ready to apply all the learnings from the program directly back into the workplace.

Key Benefits and Outcomes:

  • Understand the role of an effective performance coach
  • Learn the fundamental principles, skills and techniques of effective performance coaching
  • Be able to apply effective techniques active listening
  • Be able to use powerful questions that create insight, empowerment and action
  • Learn the basic process of coaching using GROW
  • Know and apply a frame work for coaching sessions
  • Be able to apply on the job coaching to develop your team

Four Program Stages

Stage One:

Coaching for Performance Preparation

This section of the program is designed to prepare the participants for the face to face training, this section will include pre-assignments and pre-reading

Stage Two:

Coaching for Performance Training

Three day face to face training, practice and feedback

Stage Three:

Peer to peer coaching assignment

Participants will be given an assignment to coach another member of the group for 3 months (6 coaching sessions)

Stage Four:

Follow up Webinar session (3 months after) 2 hours

The webinar is designed to reinforce the learning from the face-to-face session and also the peer coaching assignment. Participants will get the opportunity to reflect upon what they learnt and how they applied their new skills. This will also be an opportunity for participants to ask any further questions about the art of performance coaching.

Three Days Program Outline

 Modules  Description
 Introduction to coaching  

  • What is coaching?
  • Understanding the difference between coaching and other professions
  • Defining types of coaching
  • The competences of a professional coach
  • Developing a high performance coaching culture
 The principles of coaching  

  • Coaching with emotional intelligence
  • Leader as coach
  • Coaching style
  • Awareness and responsibility – the essence of coaching
 Core skills of coaching  

  • Building rapport and trust
  • How to apply active, reflective and empathetic listening
  • The art of asking powerful questions
  • Dance of insight
  • Setting goals
 The Coaching process  

  • Preparing and planning to coach
  • Introducing the coaching G.R.O.W Model
  • Using effective questions within the GROW
  • Step by step processes of coaching
  • Planning and Goal setting with S.M.A.R.T Goals
  • Moving to action
 Coaching in action  

  • Step by step guidelines for a coaching session
  • Practice coaching (Being coached, coaching others and observing)
  • Recognizing the personal challenges of coaching
  • How to follow up after a coaching session
 Situational coaching  

  • How to coach as a manager
  • Using the SPOT/FISh Coaching model for on the job coaching
  • Practice and apply SPOT /FISH
 Moving forward  

  • Assign coaching partners
  • Prepare for your future coaching conversations